Manager of Client Services and Community Outreach

Job Locations: Enid
Job Type: Full Time

Entrusted Hearts Home Care by Baptist Village seeks a full-time Manager of Client Services and Community Outreach to join the Entrusted Hearts Home Care team.

POSITION SUMMARY: We are looking for a motivated, mission-driven person who can efficiently manage a team while ensuring high-quality care and exceptional customer service are top-priority. You will strive to maintain positive work relationships, encourage teamwork and professional development. Participation in organizational team meetings as assigned.


  • Oversee daily operations of the office in alignment with the organization’s mission, vision, and core values
  • Execute the Home and Community-Based Services (HCBS) strategic marketing plan to achieve growth goals and objectives
  • Position Entrusted Hearts by Baptist Village (EH) as a leader in HCBS within its service area; expanding service opportunities as a result of increasing brand awareness, extending outreach, and generating referrals.
  • Focus on client acquisition, client satisfaction, and client retention
  • Engage with the local community by participating in events and collaborating with organizations and professionals that serve our target audience
  • Develop trusted relationships with church and not-for-profit senior living community leaders
  • Cultivate partnerships/relationships with key referral sources with a minimum of 20 in-person visits per month
  • Maintain a detailed marketing and activity log
  • Establish and follow an inquiry process that ensures timeliness of response, confidence in the organization and a high conversion rate of inquiries
  • Review inquiries to determine next steps and action items
  • Conduct case conferences to ensure client needs are being met
  • Participate in quarterly reviews with the EH Director to evaluate progress toward performance metrics
  • Perform other tasks as assigned by the EH Director


  • Marketing experience in home health care preferred
  • Bachelor’s Degree
  • Management education and/or experience
  • Maintaining a professional appearance


  • Must be able to stand for multiple hours in duration.
  • Must possess sight/hearing senses or use prosthetics that will enable these senses to function adequately to that position requirements can be met.
  • Must be able to squat, bend, stretch, walk and turn.
  • Must be able to lift up to 50 pounds.