Entrusted Hearts by Baptist Village seeks a full-time Manager of Client Services and Community Outreach to join the Entrusted Hearts Home Care team. We have two positions open – one in Lawton and one in Oklahoma City.
POSITION SUMMARY: We are looking for a motivated, mission-driven person who can efficiently manage a team while ensuring high-quality care and exceptional customer service are top-priority. You will strive to maintain positive work relationships, encourage teamwork and professional development. Participation in organizational team meetings as assigned.
POSITION DUTIES:
- Oversee daily operations of the office in alignment with the organization’s mission, vision, and core values
- Execute the Home and Community-Based Services (HCBS) strategic marketing plan to achieve growth goals and objectives
- Position Entrusted Hearts by Baptist Village (EH) as a leader in HCBS within its service area; expanding service opportunities as a result of increasing brand awareness, extending outreach, and generating referrals.
- Focus on client acquisition, client satisfaction, and client retention
- Engage with the local community by participating in events and collaborating with organizations and professionals that serve our target audience
- Develop trusted relationships with church and not-for-profit senior living community leaders
- Cultivate partnerships/relationships with key referral sources with a minimum of 20 in-person visits per month
- Maintain a detailed marketing and activity log
- Establish and follow an inquiry process that ensures timeliness of response, confidence in the organization and a high conversion rate of inquiries
- Review inquiries to determine next steps and action items
- Conduct case conferences to ensure client needs are being met
- Participate in quarterly reviews with the EH Director to evaluate progress toward performance metrics
- Perform other tasks as assigned by the EH Director
POSITION QUALIFICATIONS:
- Marketing experience in home health care preferred
- Bachelor’s Degree
- Management education and/or experience
- Maintaining a professional appearance
PHYSICAL DEMANDS:
- Must be able to stand for multiple hours in duration.
- Must possess sight/hearing senses or use prosthetics that will enable these senses to function adequately to that position requirements can be met.
- Must be able to squat, bend, stretch, walk and turn.
- Must be able to lift up to 50 pounds.