Position Summary
The Resident Services Representative supports resident services, serves as a family liaison and concierge, and helps set the tone for an inviting, vibrant, fun, and family-friendly neighborhood at Baptist Village of Owasso. This role assists the Neighborhood Services Coordinator in delivering a smooth day-to-day resident experience, supporting successful move-ins, and helping residents and families connect with available services and resources. With a hospitality-forward mindset and strong people skills, the Resident Services Representative helps ensure residents feel welcomed, supported, and truly at home.
General Duties and Responsibilities:
- Serve as an acting representative of the building and provide a welcoming, helpful presence for residents, families, and visitors.
- Support smooth daily neighborhood operations by helping ensure services are satisfactory and resident needs are addressed.
- Assist the Neighborhood Services Coordinator with the move-in process to create a positive transition and experience.
- Help orient new residents to the neighborhood and community, including mealtimes, laundry facilities, mailbox locations, outing sign-ups, and general neighborhood routines.
- Assist with checking alert necklaces and completing monthly testing for each unit.
- Meet with residents and/or family representatives upon move-in and at regular intervals to review the Menu of Services and identify potential service needs.
- Follow up with residents, family representatives, and the Entrusted Hearts team to ensure satisfaction with services delivered.
- Maintain positive relationships with residents and family members and proactively address concerns and issues.
- Monitor the physical environment of the neighborhood, inside and outside, to help ensure a clean, safe, and attractive appearance of the building and grounds.
- Assist Dining Services during mealtimes as needed to support a restaurant-style, family-friendly dining experience.
- Prepare reports as requested.
- Complete assigned duties documented in shift notes and perform other duties as assigned.
Qualifications
- Strong customer service, communication, and relationship-building skills.
- Ability to work collaboratively while also taking initiative and working independently when needed.
- Ability to create a warm, welcoming environment for residents and families.
- Organized, dependable, and able to manage multiple requests with a positive attitude.
- Ability to bend, stoop, lift, and carry items typically not exceeding 25 pounds.
- Ability to work primarily indoors with occasional outdoor responsibilities.
- Must be able to drive a Baptist Village of Owasso vehicle as needed (valid driver’s license required).
Physical and Work Requirements
- Office environment within a healthcare facility.
- Must possess adequate sight and hearing, with or without assistive devices, to meet job requirements.
- Regularly required to stand, walk, use hands, reach, talk, and hear.
- Occasionally required to sit, climb, balance, stoop, kneel, crouch, crawl, taste, or smell.
- Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
The work environment characteristics described are representative of those encountered while performing essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.
Benefits (available to full-time team members)
- 403B Retirement savings plan
- Dental insurance
- Employee assistance program
- Health insurance
- Life insurance
- Paid sick time
- Paid personal time off
- Referral bonus program
- Tuition reimbursement
- Vision insurance
